Introducing the Brilliant at the Basics Guest Experience Program!
Areas is thrilled to share the all-new Brilliant at the Basics Guest Experience program! This initiative is designed to elevate our customer service to unprecedented heights and create unforgettable moments for each and every Guest who walks through our doors, and, our internal Guests – EACH OTHER!
At the heart of this program are four service standards that will guide us in delivering exceptional service:
- Serves Happiness: Spread joy and positivity in every interaction, leaving a positive, lasting impression on how people remember you.
- Shows Empathy: Understand and connect, put yourself in their shoes.
- Takes Ownership: Be proactive problem-solvers, taking responsibility and pride in your work.
- Gives Appreciation: Recognize and express appreciation consistently for all things big and small.
To kick things off, we encourage everyone to watch the BATB video we’ve prepared, showcasing the essence of this program and the impact we can make together.
https://vimeo.com/847432803/dc34de5579
But this is just the beginning! Stay tuned, as there are many more exciting surprises, training sessions, and opportunities to be part of this transformative journey. Let’s collectively embark on the path to greatness and raise the bar for Guest experiences.
Brace yourselves for an incredible adventure of making memories and leaving lasting impressions! Happy Learning!
