GUEST SERVICE

Our G.U.E.S.T. Approach is a 360° program geared to ensure our Associates offer the best guest service.  The foundation of this program rests on the G.U.E.S.T. Approach:

  • Greet
  • Understand
  • Explain
  • Suggest
  • Thank

 

Our Associates know the importance of eye-contact and body language.  They know the value in asking the right questions and actively listening in order to engage with each Guest. They are knowledgeable about the brands they represent, and are able to suggest items connected to the Guest’s needs.

We are able to develop our work force so they are continually engaged and motivated.  This translates into increased Guest satisfaction and loyalty.

If you need further assistance after visiting one of our points of sale, please contact us at: guestservice@areas.com.