At our core, we believe greatness is built on fundamentals. Our Brilliant at the Basics Guest Pillars guide us in creating unforgettable
experiences for travelers worldwide through four essential principles.

Guest Satisfaction
Our associates are trained to truly tune into each Guest’s needs by using attentive eye contact, positive body language, and active listening. They don’t just respond4they anticipate, engaging with purpose to understand what each traveler is looking for. With deep knowledge of the brands they represent, they thoughtfully suggest products that align with each guest’s journey. This personalized approach not only enhances the Guest Experience, but also fosters long-term satisfaction and loyalty.
If you need further assistance after visiting one of our points of sales, please
contact us at:
Guest.Experience@areas.com




