Our G.U.E.S.T. Approach is a 360° program geared to ensure our Associates offer the best guest service. The foundation of this program rests on the G.U.E.S.T. Approach: Greet, Understand, Explain, Suggest, and Thank. Our Associates know the importance of eye-contact and body language. They know the value in asking the right questions and actively listening in order to engage with each Guest. They are knowledgeable about the brands they represent, and are able to suggest items connected to the Guest's needs.
We are able to develop our work force so they are continually engaged and motivated. This translates into increased Guest satisfaction and loyalty.
If you have visited one of our locations and would like fill out a survey and participate in our sweepstakes, please visit: www.areasask.com
If you need further assistance after visiting one of our locations, please contact us at: 1-866-820-1178 or firstname.lastname@example.org.