The technology also elevates the experience for waitstaff and managers easing the process of serving guests. Plus, the data is showing the order amount and tip are higher when the system is used.
The Pay-at-Table technology allows customers to simply scan a QR code and then watch their check pop up on the screen. They can then review individual charges, add a tip, quickly pay, and be on their way to catch that awaiting flight.
They can pay with a credit card or create an account – great for frequent travelers. Plus, they have the choice of receiving a printed receipt while in the restaurant or via their email – an added benefit for business travelers keeping track of expenses.
Every Pay-at-Table transaction saves valuable time for travelers and countless steps for Areas waitstaff. In the transaction process itself, multiple trips across the restaurant are eliminated. And each transaction frees a table for the next guest or group of guests that much sooner. This is a win/win improving both customer and associate satisfaction!
“Preliminary testing took place at MCO where every glitch or hiccup in the process was addressed and corrected before being rolled out across the rest of our operations,” says Ingo Nehls, director of information technology. “We are now live in three locations in Minneapolis/St. Paul and four in Miami.”
Just in time for the upcoming holiday and summer travel season. Another win/win for our customers, and operations teams!
Los Angeles International Airport (LAX) . . . coming soon!